Retail Sales Leader & Customer Experience Coach

The Michael's Companies; Peoria (IL); On-site; USD 22,000 - 30,000; Full time

Job summary

The Michaels Companies in Peoria, IL, is seeking a Retail Sales Manager to lead a high-performing store team and deliver exceptional customer experiences. You will optimize front-end operations, coach staff, and drive sales while upholding brand standards and SOPs.

You will oversee POS systems, loyalty program enrollment, and omni-channel order fulfillment, including BOPIS and Same Day Delivery, ensuring consistency across all channels. Strong leadership and people development are essential.

Qualifications

• 3+ years retail leadership experience.
• Ability to lead and coach a diverse team.
• Strong focus on customer experience and selling behaviors.

Responsibilities

• Lead and manage store operations to meet SOPs and company standards.
• Drive sales and service KPIs through coaching and daily execution.
• Oversee POS, Self-Checkout, and omni-channel order fulfillment (BOPIS/Delivery).
• Promote loyalty programs and protection plans to customers.
• Train team members and ensure asset protection practices.

Skills

Retail leadership

Customer service

Team coaching

Tools

POS systems

Job description

The Michaels Companies in Peoria, IL, is seeking a Retail Sales Manager to lead a high-performing store team and deliver exceptional customer experiences. You will optimize front-end operations, coach staff, and drive sales while upholding brand standards and SOPs.

You will oversee POS systems, loyalty program enrollment, and omni-channel order fulfillment, including BOPIS and Same Day Delivery, ensuring consistency across all channels. Strong leadership and people development are essential.