Store Sales Leader — Customer Experience Champion

michaels; Peoria (IL); On-site; USD 2,204,000 - 3,058,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical/dental/vision coverage

Tuition assistance

Job summary

Michaels in Peoria, IL is seeking a Sales Manager to lead a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. You will oversee front-end and service operations, coaching the team to uphold brand standards and operational excellence.

Qualifications include 3+ years of retail leadership and the ability to drive omni-channel service, including BOPIS and Same Day Delivery.

Qualifications

• 3+ years retail leadership experience.
• Experience coaching teams to deliver customer-focused selling.
• Ability to manage front-end and service operations.

Responsibilities

• Lead adherence to SOPs and company programs to ensure compliance.
• Model customer experience and selling behaviors to drive conversion.
• Provide manager-on-duty coverage and maintain service standards.
• Oversee balloons, party operations, and in-store programs.
• Promote loyalty program and protection plans.
• Drive sales and omni-channel service, including BOPIS and Same Day Delivery.
• Train and develop team members across departments.
• Maintain asset protection practices to reduce shrink.

Skills

Retail leadership

Customer service coaching

Team training

Tools

POS systems

Self-Checkout systems

Job description

Michaels in Peoria, IL is seeking a Sales Manager to lead a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. You will oversee front-end and service operations, coaching the team to uphold brand standards and operational excellence.

Qualifications include 3+ years of retail leadership and the ability to drive omni-channel service, including BOPIS and Same Day Delivery.