Store Sales Leader: Customer Experience & Growth

Michaels; Bloomingdale (IL); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

401(k) match

Medical/Dental/Vision insurance

Tuition assistance

Employee discounts

Job summary

The Michaels Companies Inc. in Bloomingdale, IL seeks a Sales Manager to lead a high-performing selling culture, manage front-end and service operations, and ensure brand standards across the store.

You will coach the team, drive KPIs, support POS and loyalty participation, and oversee omni-channel services such as BOPIS and same-day delivery, with a focus on customer satisfaction and operational excellence.

Qualifications

• 3+ years retail leadership experience
• Ability to lead store operations and SOP adherence
• Coach customer experience and selling behaviors
• Support MOD coverage and daily operations

Responsibilities

• Lead and manage adherence to SOPs and company programs
• Model and coach customer experience and selling behaviors
• Provide MOD coverage and floor leadership
• Drive omni-channel service (BOPIS/Delivery) and loyalty enrollment
• Train and develop team in assigned departments
• Maintain asset protection and store cleanliness

Skills

Retail leadership

Customer experience

Coaching

POS operations

Tools

POS systems

Self-checkout

Job description

The Michaels Companies Inc. in Bloomingdale, IL seeks a Sales Manager to lead a high-performing selling culture, manage front-end and service operations, and ensure brand standards across the store.

You will coach the team, drive KPIs, support POS and loyalty participation, and oversee omni-channel services such as BOPIS and same-day delivery, with a focus on customer satisfaction and operational excellence.