Retail Sales Leader & Customer Experience Champion

Michaels; Cedar Knolls (NJ); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical/dental/vision coverage

Tuition assistance

Job summary

Michaels Store - Cedar Knolls, NJ is seeking a Sales Manager to lead a high-performing team and drive sales while delivering exceptional customer experiences. You will oversee front-end operations, ensure brand standards, and model customer-focused selling behaviors.

You will provide MOD coverage, coach staff, and promote loyalty programs to boost retention and omni-channel services. This role requires 3+ years of retail leadership and a strong knack for coaching and operations.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Drive strong sales results and an engaging customer experience.
• Oversee front-end and service operations to ensure brand standards and operating expectations.
• Provide Manager-on-Duty coverage, maintaining floor leadership and service standards.
• Promote and enroll customers in the Loyalty Rewards Program to drive retention.

Skills

Retail leadership

Job description

Michaels Store - Cedar Knolls, NJ is seeking a Sales Manager to lead a high-performing team and drive sales while delivering exceptional customer experiences. You will oversee front-end operations, ensure brand standards, and model customer-focused selling behaviors.

You will provide MOD coverage, coach staff, and promote loyalty programs to boost retention and omni-channel services. This role requires 3+ years of retail leadership and a strong knack for coaching and operations.