Retail Sales Manager: Customer Experience Leader

Michaels; Trenton (NJ); On-site; USD 23,000 - 31,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Job summary

Michaels is seeking a Sales Manager for the TRENTON, NJ store to lead a high-performing selling culture and drive strong sales results. You will oversee front-end and service operations, coaching teams to deliver exceptional customer experiences and adherence to SOPs.

The role requires 3+ years of retail leadership, with responsibilities across POS, loyalty programs, and omni-channel services. Benefits include competitive pay, discounts, and a robust benefits package.

Qualifications

• 3+ years retail leadership experience.
• Experience coaching staff in customer service and selling behaviors.
• Experience with POS systems and omni-channel service.

Responsibilities

• Assist Store Manager in leading and managing SOPs and company programs to ensure compliance.
• Ensure execution of policies and standards, maintaining store conditions and results.
• Model and coach Customer Experience and selling behaviors to drive conversion and satisfaction.
• Provide Manager-on-Duty coverage, maintaining floor leadership and service standards.
• Oversee POS and Self-Checkout operations and smooth transactions.
• Promote Loyalty Rewards Program and protection plans to drive retention.
• Drive sales and omni-channel service, including BOPIS and Same Day Delivery.

Skills

Retail leadership

Customer experience

POS & Self-Checkout systems

Tools

POS & Self-Checkout systems

Job description

Michaels is seeking a Sales Manager for the TRENTON, NJ store to lead a high-performing selling culture and drive strong sales results. You will oversee front-end and service operations, coaching teams to deliver exceptional customer experiences and adherence to SOPs.

The role requires 3+ years of retail leadership, with responsibilities across POS, loyalty programs, and omni-channel services. Benefits include competitive pay, discounts, and a robust benefits package.