Retail Sales Leader: Customer Experience Champion

Michaels; Seattle (WA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, vision coverage

Job summary

Michaels Shoreline store is hiring a Sales Manager to lead a high-performing selling culture and customer-focused operations. You will drive sales results, coach staff, and ensure brand standards across front-end and service areas.

Responsibilities include SOP adherence, POS excellence, loyalty program promotion, and omni-channel order fulfillment, with strong emphasis on customer satisfaction and team development.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead store operations and drive a high-performing selling culture.
• Coach team members on customer experience and selling behaviors.
• Provide MOD coverage and maintain floor leadership and service standards.
• Oversee POS and Self-Checkout transactions and in-store programs.

Skills

Retail leadership

Customer experience

Operations management

POS systems

Tools

POS system

Self-Checkout systems

Job description

Michaels Shoreline store is hiring a Sales Manager to lead a high-performing selling culture and customer-focused operations. You will drive sales results, coach staff, and ensure brand standards across front-end and service areas.

Responsibilities include SOP adherence, POS excellence, loyalty program promotion, and omni-channel order fulfillment, with strong emphasis on customer satisfaction and team development.