Retail Sales Leader & Customer Experience Champion

Michaels; Beaverton (OR); Sur place; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Tuition assistance

Résumé du poste

Michaels in Beaverton, OR is seeking a Sales Manager to lead a high-performing selling culture across the store, driving strong sales and a superior customer experience. You will oversee front-end operations, coaching, and day-to-day execution to meet KPIs and brand standards.

Responsibilities include MOD coverage, POS system accuracy, and omni-channel service delivery, with a focus on loyalty participation and in-store programs across departments.

Qualifications

• 3+ years retail leadership experience.

Responsabilités

• Lead and champion a high-performing selling culture across the store.
• Oversee front-end and service operations to ensure brand standards and selling behaviors.
• Coach and develop team members to drive conversion and customer satisfaction.
• Provide Manager-on-Duty coverage and maintain floor leadership during shifts.
• Drive omni-channel services including BOPIS and Same Day Delivery.
• Promote loyalty programs and protection plans to customers.
• Support in-store programs in Knit & Sew Shop and framing services.

Connaissances

Retail leadership

Customer experience focus

Outils

POS systems

Self-Checkout

Description du poste

Michaels in Beaverton, OR is seeking a Sales Manager to lead a high-performing selling culture across the store, driving strong sales and a superior customer experience. You will oversee front-end operations, coaching, and day-to-day execution to meet KPIs and brand standards.

Responsibilities include MOD coverage, POS system accuracy, and omni-channel service delivery, with a focus on loyalty participation and in-store programs across departments.