Retail Service Manager – Customer Experience Leader

Michaels; Vancouver (WA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

Partner discount programs

401(k) with employer match

Medical coverage

Dental coverage

Vision coverage

Tuition assistance

Commuter benefits

Job summary

Michaels Stores in Vancouver, WA is seeking a Sales Manager to lead a high-performing selling culture, drive strong sales results, and deliver an engaging customer experience across front-end and service operations.

You will coach and develop the team, ensure SOPs and brand standards, manage POS/self-checkout, oversee in-store programs from Balloons to Knit & Sew Shop, and support omni-channel services including BOPIS and Same Day Delivery.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Assist Store Manager in leading SOPs and company programs to ensure legal compliance.
• Ensure execution of policies and standards, maintaining store conditions and results.
• Model and coach customer experience and selling behaviors to drive conversion and satisfaction.
• Provide Manager-on-Duty coverage, maintain floor leadership and service standards.
• Ensure accurate use of POS and Self-Checkout systems for smooth transactions.
• Oversee events and in-store programs such as Balloons, birthday parties, and Knit & Sew Shop.
• Promote Loyalty Rewards and protection plans; drive customer retention.
• Drive omni-channel service including BOPIS and Same Day Delivery.
• Train and develop team through onboarding and ongoing skill-building.

Skills

Retail leadership

Customer experience coaching

Team development

Tools

POS systems

Self-checkout systems

Job description

Michaels Stores in Vancouver, WA is seeking a Sales Manager to lead a high-performing selling culture, drive strong sales results, and deliver an engaging customer experience across front-end and service operations.

You will coach and develop the team, ensure SOPs and brand standards, manage POS/self-checkout, oversee in-store programs from Balloons to Knit & Sew Shop, and support omni-channel services including BOPIS and Same Day Delivery.