Retail Sales Manager: Customer Experience Champion

Michaels; Oregon City (OR); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Employee discounts

401(k) match

Healthcare benefits

Job summary

Michaels is seeking a Sales Manager in Oregon City to lead a high-performing store culture, drive sales, and deliver an engaging customer experience. You will oversee front-end operations, POS, and omnichannel tasks while coaching staff to meet brand standards and KPIs.

This role requires 3+ years of retail leadership, strong customer focus, and the ability to train and mentor team members in a fast-paced environment. Nights, weekends, and early mornings are typical.

Qualifications

• 3+ years retail leadership experience.
• Strong customer service orientation and coaching skills.
• Ability to train and develop team members.

Responsibilities

• Lead front-end and service operations to ensure selling standards.
• Coach staff to improve customer experience and drive sales.
• Manage day-to-day store operations and KPI achievement.
• Oversee POS, Self-Checkout, and omni-channel order fulfillment.

Skills

Leadership

Customer experience

Coaching

Tools

POS systems

Self-Checkout

Job description

Michaels is seeking a Sales Manager in Oregon City to lead a high-performing store culture, drive sales, and deliver an engaging customer experience. You will oversee front-end operations, POS, and omnichannel tasks while coaching staff to meet brand standards and KPIs.

This role requires 3+ years of retail leadership, strong customer focus, and the ability to train and mentor team members in a fast-paced environment. Nights, weekends, and early mornings are typical.