Retail Sales Manager - Customer Experience Leader

Michaels; Salem (OR); Vor Ort; USD 60.000 - 100.000; Vollzeit

Benefits dieser Stelle

401(k) with employer match

Medical, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Partner discount programs

Zusammenfassung

Michaels in Salem is seeking a Sales Manager to lead a high-performing selling culture and drive strong sales results across the store. This role oversees front-end and service operations, ensuring brand standards and operational execution with a focus on customer experience.

The position requires 3+ years of retail leadership experience, coaching and developing team members, and a strong emphasis on customer satisfaction. Nights, weekends, and early mornings are included in work hours.

Qualifikationen

• 3+ years retail leadership experience.
• Experience coaching and developing team members.
• Strong customer-focused mindset and selling skills.

Aufgaben

• Assist Store Manager in leading SOPs and company programs.
• Ensure adherence to policies, store conditions, and results.
• Model and coach customer experience and selling behaviors to drive conversion.
• Provide Manager-on-Duty coverage for floor leadership and operations.
• Oversee POS and Self-Checkout usage and customer support.

Kenntnisse

Retail leadership

Customer service

Coaching

POS operations

Inventory & merchandising

Jobbeschreibung

Michaels in Salem is seeking a Sales Manager to lead a high-performing selling culture and drive strong sales results across the store. This role oversees front-end and service operations, ensuring brand standards and operational execution with a focus on customer experience.

The position requires 3+ years of retail leadership experience, coaching and developing team members, and a strong emphasis on customer satisfaction. Nights, weekends, and early mornings are included in work hours.