Store Sales Leader & Customer Experience Champion

Michaels; Fullerton (CA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

401(k) with employer match

Health insurance

Employee discounts

Tuition assistance

Job summary

Michaels in Fullerton, CA is seeking a Sales Manager to lead a high-performing store team and champion a customer-centric selling culture. You will oversee front-end operations, POS systems, and in-store programs to drive sales, loyalty enrollment, and omni-channel service excellence.

Responsibilities include coaching staff, maintaining store standards, and providing MOD coverage. Expect nights, weekends, and early mornings as part of a dynamic retail schedule.

Qualifications

• 3+ years of retail leadership experience.
• Ability to coach and develop team members.
• Strong customer-focused selling behaviors and POS familiarity.

Responsibilities

• Lead store teams to deliver high sales and service metrics.
• Ensure SOP compliance and execution of company programs.
• Model and coach customer experience and ART of Selling behaviors.

Skills

Retail leadership

Customer experience

Team coaching

Job description

Michaels in Fullerton, CA is seeking a Sales Manager to lead a high-performing store team and champion a customer-centric selling culture. You will oversee front-end operations, POS systems, and in-store programs to drive sales, loyalty enrollment, and omni-channel service excellence.

Responsibilities include coaching staff, maintaining store standards, and providing MOD coverage. Expect nights, weekends, and early mornings as part of a dynamic retail schedule.