Retail Sales Leader: Customer Experience

Michaels; Tulsa (OK); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) match

Medical/Dental/Vision coverage

Telemedicine services

Flexible Spending Accounts

Job summary

Michaels is seeking a Sales Manager for the Tulsa location to lead a high-performing selling culture, drive strong sales, and deliver excellent customer experiences. You will oversee front-end operations, ensure brand standards, and coach the team in selling behaviors across areas like Balloon, Knit & Sew, BOPIS, and framing services.

Responsibilities include managing MOD coverage, POS usage, loyalty enrollment, and protecting assets while developing staff through onboarding and ongoing

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and manage adherence to SOPs and company programs to ensure compliance.
• Oversee store conditions and results; hold team accountable for standards.
• Model and coach Customer Experience and selling behaviors to drive conversions.

Skills

Retail leadership

Operational excellence

Tools

POS systems

Self-checkout

Job description

Michaels is seeking a Sales Manager for the Tulsa location to lead a high-performing selling culture, drive strong sales, and deliver excellent customer experiences. You will oversee front-end operations, ensure brand standards, and coach the team in selling behaviors across areas like Balloon, Knit & Sew, BOPIS, and framing services.

Responsibilities include managing MOD coverage, POS usage, loyalty enrollment, and protecting assets while developing staff through onboarding and ongoing