Retail Sales Lead: Vision & Service Innovator

Warby Parker; Baltimore (MD); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid time off

401(k) plan

Parental leave

Short-term disability

Employee Stock Purchase Plan

Employee Assistance Program

Job summary

Warby Parker is seeking a self-motivated Sales Supervisor to deliver exceptional customer experiences across our retail locations in the U.S. and Canada.

You will lead floor selling, front-of-house ops, and team touch-bases when a manager isn’t present while driving process improvements and special projects. You have 6+ months in a management role and strong communication skills to inspire a service-minded floor.

Qualifications

• Background in retail with a customer-focused mindset and at least 6 months in a supervisory/management role.
• Strong interpersonal and communication abilities to deliver excellent service.
• Able to stay composed under pressure and adapt quickly to changing needs.

Responsibilities

• Lead selling on the floor and front-of-house operations.
• Run store open/close procedures.
• Share Warby Parker's story and brand values with customers.
• Identify process improvements and participate in special projects.
• Foster an inclusive culture and respect for customers and teammates.
• Collaborate with manager to run team touch-bases when needed.
• Open and close the store with accountability and efficiency.
• Support store goals through proactive problem-solving.

Skills

Retail leadership

Customer service

Communication skills

Entrepreneurial spirit

Team player

Job description

Warby Parker is seeking a self-motivated Sales Supervisor to deliver exceptional customer experiences across our retail locations in the U.S. and Canada.

You will lead floor selling, front-of-house ops, and team touch-bases when a manager isn’t present while driving process improvements and special projects. You have 6+ months in a management role and strong communication skills to inspire a service-minded floor.