Retail Sales Leader – Customer Experience & Innovation

Warby Parker; New York (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid sick leave

Paid Holidays

Vacation days per year

401(k) retirement savings plan

Parental leave

Short-term disability

Employee Stock Purchase Plan

Employee Assistance Program

Bereavement Support

Optical Education Reimbursement

Free eyewear

Job summary

Warby Parker is seeking a self-motivated Sales Supervisor to help create amazing experiences for customers across our stores in the U.S. and Canada.

You’ll lead selling on the floor, front-of-house operations, and team touch-bases when a manager is not present, while sharing Warby Parker's story and mission. You’ll be part of an entrepreneurial, service-minded team that values inclusive culture, product knowledge, and proactive problem-solving.

Qualifications

• 6+ months in a management position
• Exceptional interpersonal and communication skills
• Team player with entrepreneurial spirit
• Curious and eager to learn
• Proud of your work and self-motivated to be a top performer

Responsibilities

• Communicate Warby Parker's values and brand philosophy to customers
• Promote an efficient, inclusive, and service-minded retail environment
• Demonstrate product knowledge and offer thoughtful, honest style advice
• Lead the selling on the floor, front-of-house operations, and team touch-bases when a manager is not present
• Open and close the store
• Foster an inclusive culture by treating customers and colleagues with respect

Skills

Retail experience

Customer service

Interpersonal skills

Leadership

Entrepreneurial spirit

Adaptability

Job description

Warby Parker is seeking a self-motivated Sales Supervisor to help create amazing experiences for customers across our stores in the U.S. and Canada.

You’ll lead selling on the floor, front-of-house operations, and team touch-bases when a manager is not present, while sharing Warby Parker's story and mission. You’ll be part of an entrepreneurial, service-minded team that values inclusive culture, product knowledge, and proactive problem-solving.