Retail Sales Lead - Lead & Elevate Customer Experience

POP MART Americas Inc.; California; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401k

Health insurance

PTO

Paid sick leave

Family leave

Job summary

POP MART Americas Inc. is hiring a Retail Sales Lead in Torrance, CA. You will lead a team on the sales floor, ensure outstanding customer experiences, and support daily operations including inventory, POS, and merchandising.

This role reports to the Store Manager and helps drive brand presence in a dynamic toy retail environment. Ideal candidates have 1+ year of retail experience and a passion for designer toys, pop culture, and customer service excellence.

Qualifications

• 1+ years of retail experience with leadership exposure.
• Strong customer service focus and communication skills.
• Interest in toys, collectibles, pop culture, or art is valued.

Responsibilities

• Lead by example to deliver exceptional customer experiences and coach staff.
• Drive sales goals and monitor KPIs like conversion and ATV.
• Oversee store operations, cash handling, returns, and safety procedures.
• Execute visual merchandising standards and stock replenishment.
• Support brand initiatives and in-store events.

Skills

Retail leadership

Customer service

Communication

Team motivation

Visual merchandising

Education

High School Diploma

Tools

POS system

Job description

POP MART Americas Inc. is hiring a Retail Sales Lead in Torrance, CA. You will lead a team on the sales floor, ensure outstanding customer experiences, and support daily operations including inventory, POS, and merchandising.

This role reports to the Store Manager and helps drive brand presence in a dynamic toy retail environment. Ideal candidates have 1+ year of retail experience and a passion for designer toys, pop culture, and customer service excellence.