Retail Sales Lead - Vision & Customer Experience

Warby Parker; Birmingham (MI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid sick leave

Paid Holidays

Vacation days per year

Retirement savings plan (401(k))

Parental leave

Short-term disability

Employee Stock Purchase Plan

Employee Assistance Program (EAP)

Bereavement Support

Optical Education Reimbursement

Free eyewear

Job summary

Warby Parker is seeking a self-motivated Sales Supervisor to create amazing customer experiences across our stores. You will lead selling on the floor, front-of-house operations, and team touch-bases when a manager isn’t present, while sharing Warby Parker’s story and mission.

With 6+ months in a management role and strong interpersonal skills, you’ll foster an inclusive, service-minded environment, handle open/close duties, and contribute to process improvements through energetic,

Qualifications

• Retail experience with a customer-focused mindset.
• 6+ months in a management position.
• Exceptional interpersonal and communication skills.
• Able to stay composed and flexible under pressure.

Responsibilities

• Lead selling on the floor and front-of-house operations.
• Coordinate team touch-bases in managers' absence.
• Share Warby Parker's story and brand philosophy with customers.
• Provide thoughtful, honest style advice and product knowledge.
• Drive process improvements and contribute to special projects.
• Open and close the store.
• Foster an inclusive, respectful environment for customers and colleagues.

Skills

Retail management

Customer service

Communication

Team leadership

Problem solving

Adaptability

Tools

POS systems

Job description

Warby Parker is seeking a self-motivated Sales Supervisor to create amazing customer experiences across our stores. You will lead selling on the floor, front-of-house operations, and team touch-bases when a manager isn’t present, while sharing Warby Parker’s story and mission.

With 6+ months in a management role and strong interpersonal skills, you’ll foster an inclusive, service-minded environment, handle open/close duties, and contribute to process improvements through energetic,