Retail Sales Lead - Customer Experience & Store Ops

Warby Parker; Morristown (NJ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Employee eyewear discount

Job summary

Warby Parker is opening a new store and seeks a Sales Supervisor to create memorable customer experiences on the floor, lead front‑of‑house operations, and partner with leadership on projects. This role blends service, sales, and entrepreneurial energy in a fast‑paced retail environment.

The ideal candidate has retail experience with management exposure, exceptional communication, and a proactive, positive attitude to coach teammates and grow the business.

Qualifications

• Retail experience with at least 6 months in a management role.
• Exceptional interpersonal and communication skills.
• Ability to stay calm under pressure and adapt quickly.
• Entrepreneurial spirit with a proactive mindset.
• Curious, eager to learn, and a strong team player.
• Positive, energetic attitude and high motivation.

Responsibilities

• Lead selling on the floor and front‑of‑house operations.
• Open and close the store and run team touch‑backs in managerial absence.
• Share Warby Parker's story and lead by example.
• Collaborate on process improvements and special projects.
• Foster an inclusive culture and deliver exceptional customer service.
• Coach teammates to deliver top‑notch service.

Skills

Customer service

Leadership

Communication

Team player

Problem solving

Adaptability

Retail experience

Tools

POS systems

Job description

Warby Parker is opening a new store and seeks a Sales Supervisor to create memorable customer experiences on the floor, lead front‑of‑house operations, and partner with leadership on projects. This role blends service, sales, and entrepreneurial energy in a fast‑paced retail environment.

The ideal candidate has retail experience with management exposure, exceptional communication, and a proactive, positive attitude to coach teammates and grow the business.