Retail Sales Lead - Customer Experience

Warby Parker; Columbia (MD); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

Paid holidays

Paid time off

Job summary

Warby Parker is seeking a self-motivated Sales Supervisor to create exceptional customer experiences across our retail locations. You will lead on-floor selling, front-of-house operations, and team check-ins when managers aren’t present, while sharing Warby Parker's story and values with customers.

You should bring retail experience with a customer focus and at least 6 months in a supervisory role, plus strong interpersonal and communication skills.

Qualifications

• Professional retail experience with customer focus.
• Minimum 6+ months in a management position.
• Strong interpersonal and communication skills, customer-focused.”

Responsibilities

• Lead on-floor selling and front-of-house operations.
• Oversee team touch-bases when a manager is not present.
• Open and close the store and model a service-minded culture.
• Provide product knowledge and style advice to customers.
• Contribute to process improvements and special projects.

Skills

Retail experience

Management

Customer service

Communication

Job description

Warby Parker is seeking a self-motivated Sales Supervisor to create exceptional customer experiences across our retail locations. You will lead on-floor selling, front-of-house operations, and team check-ins when managers aren’t present, while sharing Warby Parker's story and values with customers.

You should bring retail experience with a customer focus and at least 6 months in a supervisory role, plus strong interpersonal and communication skills.