Retail Sales Lead — Vision & Customer Experience

Warby Parker; North Charleston (SC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

AD&D insurance

Paid sick leave

Paid holidays

Vacation days

401(k)

Parental leave

Short-term disability

Employee Stock Purchase Plan

EAP

Bereavement support

Optical education reimbursement

Free eyewear

Job summary

Warby Parker is seeking a Sales Supervisor to create exceptional customer experiences while leading floor operations and supporting store initiatives. You’ll share the Warby Parker story, provide informed style guidance, and collaborate on process improvements with a proactive, entrepreneurial mindset.

The role emphasizes hands-on leadership, strong interpersonal skills, and a team-oriented approach to delivering outstanding service in a fast-paced retail environment.

Qualifications

• Requires 6+ months in a management position.
• Strong customer service and communication skills.
• Ability to lead on the sales floor and in front-of-house operations.

Responsibilities

• Lead the selling on the floor and assist in store operations.
• Convey Warby Parker values and brand philosophy to customers.
• Provide thoughtful, honest style advice with product knowledge.
• Participate in process improvements and team touch-bases when a manager isn’t present.
• Open and close the store and foster an inclusive culture.

Skills

Customer service

Interpersonal communication

Leadership

Teamwork

Problem solving

Adaptability

Sales knowledge

Time management

Job description

Warby Parker is seeking a Sales Supervisor to create exceptional customer experiences while leading floor operations and supporting store initiatives. You’ll share the Warby Parker story, provide informed style guidance, and collaborate on process improvements with a proactive, entrepreneurial mindset.

The role emphasizes hands-on leadership, strong interpersonal skills, and a team-oriented approach to delivering outstanding service in a fast-paced retail environment.