Retail Sales Lead — Customer Experience Architect

Warby Parker; New York (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid holidays

Vacation days per year

Parental leave

401(k) retirement savings plan

Employee Stock Purchase Plan

Employee Assistance Program (EAP)

Free eyewear

And more (just ask!)

Job summary

Warby Parker is seeking a self-motivated Sales Supervisor to create exceptional customer experiences across our retail locations. You will lead on the floor, share our story, and participate in process improvements, while collaborating with a dynamic team. This pivotal role helps maintain an upbeat environment and strong performance.

You will showcase product knowledge, mentor teammates, and drive a service-minded culture. Previous retail leadership and an entrepreneurial mindset are valued.

Qualifications

• Retail experience with a customer focus.
• 6+ months in a management position.
• Strong interpersonal and communication abilities.
• Ability to lead by example and foster teamwork.
• Flexible, adaptive, and solution-oriented.

Responsibilities

• Lead selling on the floor and front-of-house operations.
• Promote Warby Parker values and brand philosophy to customers.
• Share product knowledge and offer honest style advice.
• Contribute to process ideation and improvement.
• Open and close the store when needed.
• Foster an inclusive culture and treat others with respect.

Skills

Interpersonal skills

Communication skills

Leadership

Team player

Entrepreneurial spirit

Problem-solver

Positive energy

Job description

Warby Parker is seeking a self-motivated Sales Supervisor to create exceptional customer experiences across our retail locations. You will lead on the floor, share our story, and participate in process improvements, while collaborating with a dynamic team. This pivotal role helps maintain an upbeat environment and strong performance.

You will showcase product knowledge, mentor teammates, and drive a service-minded culture. Previous retail leadership and an entrepreneurial mindset are valued.