Retail Sales Lead - Customer Experience Architect

Warby Parker; Lone Tree (CO); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life Insurance

Paid holidays

401(k)

Job summary

Warby Parker seeks a self-motivated Sales Supervisor to help create exceptional customer experiences across our U.S. and Canada retail locations. You will lead on the sales floor, open and close the store, and drive a service-first environment while collaborating with leadership on process improvements.

Ideal candidates bring retail experience, strong communication, and an entrepreneurial spirit. This role rewards teamwork, dedication, and a passion for helping customers and colleagues alike.

Qualifications

• Backed by professional retail experience at a customer-focused company, plus 6+ months in a management position.
• Exceptional interpersonal and communication skills for top-notch customer service.
• Cool under pressure and adaptable.
• Go-getter with entrepreneurial spirit.
• Curious and eager to learn.
• Passionate about helping customers and teammates.
• Innovative, proactive problem-solver.

Responsibilities

• Lead the selling on the floor, front-of-house operations, and team touch-bases when a manager is not present.
• Open and close the store.
• Foster an inclusive culture by treating customers and colleagues with respect.
• Promote an efficient, service-minded retail environment.
• Demonstrate product knowledge and offer thoughtful style advice.
• Share Warby Parker's story and mission on the sales floor.
• Contribute to process ideation and improvement.

Skills

Retail leadership

Customer service

Communication skills

Entrepreneurial spirit

Team player

Job description

Warby Parker seeks a self-motivated Sales Supervisor to help create exceptional customer experiences across our U.S. and Canada retail locations. You will lead on the sales floor, open and close the store, and drive a service-first environment while collaborating with leadership on process improvements.

Ideal candidates bring retail experience, strong communication, and an entrepreneurial spirit. This role rewards teamwork, dedication, and a passion for helping customers and colleagues alike.