Retail Sales Lead: Customer Experience & Innovation

Warby Parker; Walnut Creek (CA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid sick leave

Paid Holidays

401(k) retirement plan

Employee Stock Purchase Plan

Job summary

Warby Parker is seeking a self-motivated Sales Supervisor to create exceptional customer experiences on the sales floor. You will lead front-of-house operations, share our story, and contribute to process improvements when leadership isn’t present.

The role requires retail experience with customers and at least 6 months in a supervisory role, plus a proactive, entrepreneurial mindset and strong teamwork. Expect competitive compensation and comprehensive benefits.

Qualifications

• Retail experience in a customer-focused environment.
• Minimum 6 months in a supervisory/management role.
• Strong interpersonal and communication skills.
• Able to thrive in a fast-paced retail setting.

Responsibilities

• Lead on-store selling, front-of-house operations, and team check-ins when a manager isn’t present.
• Open and close the store, ensuring floor coverage and security.
• Share Warby Parker's story and values with customers to create memorable experiences.
• Identify and implement process improvements to enhance the shopping experience.
• Collaborate with team to maintain an inclusive, service-minded environment.

Skills

Customer service

Leadership

Product knowledge

Communication

Education

High school diploma

Job description

Warby Parker is seeking a self-motivated Sales Supervisor to create exceptional customer experiences on the sales floor. You will lead front-of-house operations, share our story, and contribute to process improvements when leadership isn’t present.

The role requires retail experience with customers and at least 6 months in a supervisory role, plus a proactive, entrepreneurial mindset and strong teamwork. Expect competitive compensation and comprehensive benefits.