Retail Floor Leader: Customer Experience & Coaching

Lowe's; Brenham (TX); Presencial; USD 42.000 - 56.000; Tempo integral

Resumo da vaga

Lowe’s is seeking a Sales Floor Department Supervisor to lead a team, deliver top-tier customer service, and manage daily store operations. You will coach associates, ensure department coverage, and participate in safety and merchandising decisions.

This role requires strong leadership, experience supervising retail teams, and proficiency with Microsoft Office; occasional manager-on-duty duties may apply. Travel is limited.

Qualificações

• High School Diploma or equivalent with 3 years of retail experience or 5 years total retail experience.
• 1 year of customer service experience.
• 1 year of experience supporting Pro customers (Pro Department Supervisor).
• Experience providing direction or supervision to teams.
• Experience supporting or participating in training, mentoring and developing associates.
• Experience working cross-functionally.
• Experience Using Microsoft Office Suite.
• Ability to obtain sales related licensure or registration as may be required by law.

Responsabilidades

• Provide resources and tools to support those directly helping customers provide the best service.
• Assist with down stocking and area recovery as well as input into merchandising decisions.
• Monitor use of store power equipment and coach employees on safe behaviors and lifting techniques.
• Lead and enable a team of associates to deliver the best possible customer experience in the store; coach and train, delegate, and manage performance.

Conhecimentos

Retail supervision

Customer service

Leadership

Microsoft Office

Training & mentoring

Cross-functional teamwork

Pro customer support

Sales techniques

Formação

High School Diploma or equivalent

Ferramentas

Genesis

Sterling

M2O

Project Tool

Thin Client

Descrição da vaga

Lowe’s is seeking a Sales Floor Department Supervisor to lead a team, deliver top-tier customer service, and manage daily store operations. You will coach associates, ensure department coverage, and participate in safety and merchandising decisions.

This role requires strong leadership, experience supervising retail teams, and proficiency with Microsoft Office; occasional manager-on-duty duties may apply. Travel is limited.