Retail Sales Floor Lead — Elevate Shopper Experience

Goodwill Industries of Middle Tennessee, Inc.; Clarksville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health and Prescription Insurance

403(b) Retirement Plan

Paid Vacation

Holiday

Sick Leave

Employee Assistance Program

Job summary

Goodwill Industries of Middle Tennessee, Inc. in Clarksville seeks a Retail Sales Floor Team Lead to elevate shopper experience and ensure brand standards on the floor and at the front end.

You will lead cash operations, supervise daily activities, train new front end team members, and keep the sales floor compliant with company guidelines. This role emphasizes strong donor service, team motivation, and adherence to our mission and TRUE Core Values while supporting store readiness and

Qualifications

• High School Diploma or equivalent required.
• Associate’s degree in business, logistics, supply chain, management, retail operations, or related field preferred.
• Experience: 1–2 years in production, warehouse, retail, or logistics environments.

Responsibilities

• Front End & Cash Operations: lead daily front end operations, including registers, queue management, exchanges, and addressing register issues.
• Sales Floor Operations: maintain a clean, organized, fully stocked and properly displayed sales floor.
• Shopper Experience: greet shoppers promptly, coach staff on customer service, and handle questions or concerns.
• Operational, Safety, and Compliance: support opening/closing, safety, cleanliness, and adherence to policies.
• Performs other duties as assigned to support store operations and leadership priorities.

Education

High School Diploma or equivalent

Associate degree or related field preferred

Job description

Goodwill Industries of Middle Tennessee, Inc. in Clarksville seeks a Retail Sales Floor Team Lead to elevate shopper experience and ensure brand standards on the floor and at the front end.

You will lead cash operations, supervise daily activities, train new front end team members, and keep the sales floor compliant with company guidelines. This role emphasizes strong donor service, team motivation, and adherence to our mission and TRUE Core Values while supporting store readiness and