On-Floor Retail Leader — Customer Experience

Goodwill Industries of Middle Tennessee, Inc.; Story Book Acres (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Goodwill Industries of Middle Tennessee, Inc. is seeking a Retail Floor Team Lead in Clarksville to elevate shopper experiences and uphold brand standards.

You will oversee front end and sales floor operations, including cash handling, queue management, merchandising, and store recovery, while coaching team members to excellence. The role emphasizes mission alignment with TRUE Core Values and requires strong communication, organization, and customer service skills in a fast-paced retail

Qualifications

• High School Diploma or equivalent required.
• Associate’s degree in business, logistics, management, or retail operations preferred.
• 1-2 years of production, warehouse, retail, or logistics experience required.
• Strong verbal and written communication for respectful shopper interactions.
• Ability to learn and follow established processes and procedures.
• Experience training, coaching, or developing team members preferred.

Responsibilities

• Lead daily Front End operations, including registers and queue management.
• Serve as the point person for cashiers, ensuring accurate transactions.
• Train and onboard new front end team members on procedures.
• Maintain a clean, organized, well-stocked sales floor per standards.
• Ensure merchandise is replenished and displayed according to plan.
• Greet shoppers and provide fast, friendly service.
• Support safety, cleanliness, and brand presentation storewide.

Skills

Communication skills

Organizational skills

Coaching and training

Multitasking

Customer service excellence

Education

High School Diploma or equivalent

Associate’s degree in business, Logistics, Supply Chain, Management, Retail Operations, or related field

Tools

Outlook

Word

Excel

Job description

Goodwill Industries of Middle Tennessee, Inc. is seeking a Retail Floor Team Lead in Clarksville to elevate shopper experiences and uphold brand standards.

You will oversee front end and sales floor operations, including cash handling, queue management, merchandising, and store recovery, while coaching team members to excellence. The role emphasizes mission alignment with TRUE Core Values and requires strong communication, organization, and customer service skills in a fast-paced retail