Retail Sales & Customer Service Leader

Macy's; Sacramento (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program withMental

Tuition reimbursement

Job summary

Macy’s is hiring a Manager of Sales & Customer Service to lead a dynamic team and drive an outstanding customer experience. This role focuses on coaching, coaching-based recognition, and leveraging data to boost results across store operations.

The position requires strong leadership, retail management experience, and a passion for connecting with customers and colleagues while upholding Macy’s standards. A competitive benefits package and growth opportunities are included.

Qualifications

• Bachelor’s degree or equivalent work experience in a related field.
• 3-5 years of management experience in retail.

Responsibilities

• Build a productive, enthusiastic team eager to engage with customers.
• Exceed sales goals by coaching and recognizing performance, optimizing productivity and efficiency.
• Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results.
• Manage selling support, including the stockroom, signing, equipment, and merchandising.
• Support other operational areas such as OMNI, Style, and Asset Protection.
• Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover.
• Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas.
• Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues.
• Work a flexible retail schedule, including days, evenings, holidays, and weekends.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned

Skills

Leadership and Team Building

Customer Service Excellence

Sales and Performance Management

Analytical Skills

Operational Management

Cross-functional Support

Talent Development

Conflict Resolution

Communication Skills

Technical Proficiency

Education

Bachelor’s degree or equivalent

High School diploma or equivalent

Tools

Microsoft Office Suite

Job description

Macy’s is hiring a Manager of Sales & Customer Service to lead a dynamic team and drive an outstanding customer experience. This role focuses on coaching, coaching-based recognition, and leveraging data to boost results across store operations.

The position requires strong leadership, retail management experience, and a passion for connecting with customers and colleagues while upholding Macy’s standards. A competitive benefits package and growth opportunities are included.