Customer Experience & Sales Leader

Macy's, Inc.; Montclair (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Tuition reimbursement

Job summary

Macy's, Inc. is seeking a Manager of Sales & Customer Service to lead a customer-focused team on the shop floor, drive loyalty initiatives, and uphold Macy’s standards of service.

The role emphasizes coaching, training, and creating an engaging environment that delivers an exceptional shopping experience. You will manage selling support, analyze performance data, and collaborate across OMNI, Style, and Asset Protection to optimize results and develop top talent.

Qualifications

• Bachelor's degree or equivalent work experience in a related field is encouraged.
• High School diploma or equivalent is encouraged.
• 3–5 years of management experience in retail.
• Must be able to perform heavy lifting and stand for extended periods.

Responsibilities

• Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences.
• Exceed sales goals by leading initiatives through coaching and recognition, optimizing productivity and efficiency.
• Review and utilize sales data to recognize colleagues and develop strategies to improve results.
• Manage selling support, including stockroom, signing, equipment, and merchandising.
• Support other operational areas such as OMNI, Style, and Asset Protection.
• Conduct ongoing talent analysis and establish career progression plans for key positions to retain top talent and reduce turnover.
• Fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas.
• Interview, hire, train, coach, develop, coordinate, evaluate, and discipline reports; ensure performance expectations are met.

Skills

Leadership

Customer Service Excellence

Sales & Performance Management

Analytical Skills

Operational Management

Cross-functional Support

Talent Development

Conflict Resolution

Communication Skills

Technical Proficiency

Education

Bachelor's degree or equivalent

High School diploma or equivalent

Tools

Microsoft Office

Job description

Macy's, Inc. is seeking a Manager of Sales & Customer Service to lead a customer-focused team on the shop floor, drive loyalty initiatives, and uphold Macy’s standards of service.

The role emphasizes coaching, training, and creating an engaging environment that delivers an exceptional shopping experience. You will manage selling support, analyze performance data, and collaborate across OMNI, Style, and Asset Protection to optimize results and develop top talent.