Customer Experience & Sales Leader

Macy's; Bellevue (WA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Tuition reimbursement

401(k) match

Job summary

Macy's is hiring a Manager, Sales & Customer Service to lead a dynamic team focused on delivering exceptional customer experiences across the sales floor. You will coach and recognize associates, drive loyalty initiatives, and uphold Macy's standards for service while fostering a welcoming environment.

You will manage selling support, analyze performance data, and partner with OMNI, Style, and Asset Protection teams.

Qualifications

• Bachelor's degree or equivalent work experience in a related field is encouraged.
• 3-5 years of management experience in retail, with leadership responsibilities.
• Flexibility to work a schedule including days, evenings, holidays and weekends.
• This role requires physical activity including lifting up to 30 lbs and standing for extended periods.

Responsibilities

• Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences
• Exceed sales goals by coaching and recognizing performance to optimize productivity
• Review Sales and Star Rewards data to recognize colleagues and develop improvement strategies
• Manage selling support including stockroom, signing, equipment, and merchandising
• Support OMNI, Style, and Asset Protection operations
• Conduct talent analysis and create career progression plans for key positions
• Fill open positions prioritizing internal candidates in Customer Experience, Commission, and Specialized Selling
• Interview, hire, train, coach, develop, coordinate, evaluate, and discipline reports; manage performance expectations
• Work a flexible retail schedule including weekends and holidays
• Foster an inclusive environment and authentic connections with colleagues and customers
• Other duties as assigned

Skills

Leadership & Team Building

Customer Service Excellence

Sales & Performance Management

Analytical Skills

Operational Management

Cross-functional Support

Talent Development

Conflict Resolution

Communication Skills

Technical Proficiency

Education

Bachelor's degree or equivalent

High School diploma or equivalent

Tools

Microsoft Office

Handheld devices

Job description

Macy's is hiring a Manager, Sales & Customer Service to lead a dynamic team focused on delivering exceptional customer experiences across the sales floor. You will coach and recognize associates, drive loyalty initiatives, and uphold Macy's standards for service while fostering a welcoming environment.

You will manage selling support, analyze performance data, and partner with OMNI, Style, and Asset Protection teams.