Retail Sales & Service Leader

Macy's; Kennewick (WA); Vor Ort; USD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Health benefits

401(k) match

Paid time off

Eight paid holidays

Tuition reimbursement

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Zusammenfassung

Macy’s is hiring a Manager, Sales & Customer Service to lead a dynamic team and deliver outstanding shopping experiences. You’ll coach staff, leverage data to beat goals, and ensure service standards across the sales floor and stockroom.

You’ll foster a welcoming, inclusive environment and develop talent, while aligning store operations with brand standards. Flexible retail schedule and opportunities for growth are offered.

Qualifikationen

• Bachelor’s degree or equivalent work experience; retail management experience preferred.
• 3–5 years of management experience in retail settings.

Aufgaben

• Build and lead a productive, enthusiastic team to engage customers.
• Exceed sales goals through coaching and recognition.
• Use sales and rewards data to improve results.
• Manage stockroom, signing, equipment, and merchandising.
• Support OMNI, Style, and Asset Protection.
• Conduct talent analysis and career progression plans.
• Fill open positions, prioritizing internal candidates.
• Interview, hire, train, coach, and discipline team.
• Work a flexible schedule including weekends.
• Foster an inclusive, respectful environment.
• Additional duties may be assigned.

Kenntnisse

Leadership & Team Building

Customer Service Excellence

Sales & Performance Management

Analytical Skills

Operational Management

Cross-functional Support

Talent Development

Conflict Resolution

Communication Skills

Technical Proficiency

Ausbildung

Bachelor’s degree or equivalent work experience

High School diploma or equivalent

Tools

Microsoft Office

POS Systems

Handheld devices

Jobbeschreibung

Macy’s is hiring a Manager, Sales & Customer Service to lead a dynamic team and deliver outstanding shopping experiences. You’ll coach staff, leverage data to beat goals, and ensure service standards across the sales floor and stockroom.

You’ll foster a welcoming, inclusive environment and develop talent, while aligning store operations with brand standards. Flexible retail schedule and opportunities for growth are offered.