Sales & Customer Experience Leader

Macy's; New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Tuition reimbursement

Job summary

Macy’s is seeking a Manager, Sales & Customer Service to elevate the customer experience across our stores. You will lead a diverse team, coach performance, and align operations with Macy’s service standards to create memorable shopping moments.

You will manage staffing, training, and development while partnering with cross-functional teams to drive loyalty, sales, and operational excellence in a fast-paced retail environment.

Qualifications

• Bachelor's degree or equivalent work experience in retail management.
• 3–5 years of management experience in retail.
• Ability to lift and move up to 30 lbs, stand for extended periods.

Responsibilities

• Build and lead a productive sales and customer service team.
• Drive toward sales goals through coaching and recognition.
• Utilize data to recognize performance and improve results.
• Oversee stockroom, merchandising, signing, and equipment.
• Support OMNI, Style, and Asset Protection operations.
• Conduct talent analysis and career progression plans for staff.
• Fill positions and promote internal candidates in Customer Experience roles.
• Hire, train, coach, develop, evaluate, and discipline team members.

Skills

Leadership & Team Building

Customer Service

Sales & Performance Mgmt

Analytical Skills

Operational Management

Cross-functional Support

Talent Development

Conflict Resolution

Communication Skills

Technical Proficiency

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Macy’s is seeking a Manager, Sales & Customer Service to elevate the customer experience across our stores. You will lead a diverse team, coach performance, and align operations with Macy’s service standards to create memorable shopping moments.

You will manage staffing, training, and development while partnering with cross-functional teams to drive loyalty, sales, and operational excellence in a fast-paced retail environment.