Sales & Customer Experience Leader

Macy's; Roseville (MN); In loco; USD 55.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program with well‑

Tuition reimbursement

Descrizione del lavoro

Macy’s is hiring a Manager, Sales & Customer Service to ensure top-tier customer experiences and drive loyalty. You will lead a diverse team, coach for sales excellence, and align store operations with Macy’s standards to maintain a welcoming sales floor.

Your role includes talent development, strategic coaching, and cross-functional collaboration to meet performance goals while fostering an inclusive work environment. This position demands a flexible retail schedule and strong leadership.

Competenze

• Bachelor’s degree or equivalent work experience in a related field.
• Minimum 3-5 years of management experience in retail.
• Ability to work a flexible retail schedule including weekends and holidays.

Mansioni

• Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences.
• Exceed sales goals by leading initiatives through coaching and recognition, optimizing productivity and efficiency.
• Review and utilize sales data to recognize colleagues and develop improvement strategies.
• Manage selling support, including stockroom, signing, equipment, and merchandising.
• Support other operational areas such as OMNI, Style, and Asset Protection.
• Conduct talent analysis and establish career progression plans for key positions to retain top talent.
• Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas.
• Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet performance expectations.
• Work a flexible schedule based on department and company needs.
• Foster an environment of acceptance and respect that strengthens relationships with colleagues and customers.

Conoscenze

Leadership

Team Building

Customer Service Excellence

Sales and Performance Management

Analytical Skills

Operational Management

Cross-functional Support

Talent Development

Conflict Resolution

Communication Skills

Technical Proficiency

Formazione

Bachelor’s degree or equivalent work experience

Strumenti

Microsoft Office

Descrizione del lavoro

Macy’s is hiring a Manager, Sales & Customer Service to ensure top-tier customer experiences and drive loyalty. You will lead a diverse team, coach for sales excellence, and align store operations with Macy’s standards to maintain a welcoming sales floor.

Your role includes talent development, strategic coaching, and cross-functional collaboration to meet performance goals while fostering an inclusive work environment. This position demands a flexible retail schedule and strong leadership.