Retail Sales & Customer Experience Specialist

storesalesassociate; Bowling Green (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

CITITRENDS, Inc. is seeking a Sales Associate to provide outstanding customer service and develop product knowledge to enhance satisfaction and loyalty. You will engage customers, process transactions, and maintain a clean, organized selling floor within a fast-paced retail environment.

The role emphasizes proactive communication, reliability, and adherence to store policies, supporting a positive work culture and change initiatives. This is an in-store position suitable for flexible scheduling.

Qualifications

• Excellent communication and organizational skills.
• Ability to work a flexible schedule including nights and weekends.
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.

Responsibilities

• Processes freight.
• Assisting with price changes/markdowns.
• Balances register according to company policy.
• Bags merchandise efficiently when completing a customer's transaction.
• Handles all cash, checks and credit cards correctly and by company policy.
• Obtains management approval when needed for returns, voids and checks.
• Handles maintenance and housekeeping duties as assigned.
• Provides proper customer service such as, but not limited to, greeting customer, abides by fitting room policies, rings customer in a timely fashion, thanks customer for shopping at store and invites them to return.
• Follows all safety procedures.
• Must keep a professional, neat appearance, including wearing a name tag.
• Assists management in merchandising sales floor according to stock level.
• Explains our exchange/refund policies to customers after transactions.
• Responsible for assisting Store Manager with Loss Prevention procedures, including preventing shoplifting and cash losses, reporting incidents of theft or dishonesty and following all current operational policies.
• Performs other duties as may be assigned.

Skills

Communication

Flexibility

Math skills

Education

High school diploma or equivalent

Job description

CITITRENDS, Inc. is seeking a Sales Associate to provide outstanding customer service and develop product knowledge to enhance satisfaction and loyalty. You will engage customers, process transactions, and maintain a clean, organized selling floor within a fast-paced retail environment.

The role emphasizes proactive communication, reliability, and adherence to store policies, supporting a positive work culture and change initiatives. This is an in-store position suitable for flexible scheduling.