Retail Sales Associate - Customer Experience

storesalesassociate; Salisbury (NC); On-site; USD 17,000 - 25,000; Full time

Job summary

CITITRENDS, Inc. is seeking a Sales Associate to deliver exceptional customer service and develop knowledge of the merchandise in a fast-paced in-store environment.

This role requires a proactive, vigilant approach, strong integrity, clear communication, and the ability to work effectively with customers and team members. The Sales Associate will help maintain a positive store culture, assist with stocking and merchandising, process transactions accurately, and follow all safety and

Qualifications

• Excellent communication and organizational skills.
• Ability to work a flexible schedule including nights and weekends.
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.

Responsibilities

• Processes freight.
• Assisting with price changes/markdowns.
• Balances register according to company policy.
• Bags merchandise efficiently when completing a customer's transaction.
• Handles all cash, checks and credit cards correctly and by company policy.
• Obtains management approval when needed for returns, voids and checks.
• Handles maintenance and housekeeping duties as assigned.
• Provides proper customer service such as greeting customers, abiding by fitting room policies, ringing customers in, and inviting them to return.
• Follows all safety procedures.
• Maintains professional appearance with name tag.
• Assists management in merchandising sales floor according to stock level.
• Explains exchange/refund policies to customers after transactions.
• Supports Loss Prevention procedures and reports incidents of theft or dishonesty.
• Performs other duties as assigned.

Skills

Communication

Organizational skills

Flexible schedule

Math calculations

Education

High school diploma or equivalent

Job description

CITITRENDS, Inc. is seeking a Sales Associate to deliver exceptional customer service and develop knowledge of the merchandise in a fast-paced in-store environment.

This role requires a proactive, vigilant approach, strong integrity, clear communication, and the ability to work effectively with customers and team members. The Sales Associate will help maintain a positive store culture, assist with stocking and merchandising, process transactions accurately, and follow all safety and