Retail Sales & Customer Experience Associate

storesalesassociate; Miami (FL); On-site; USD 17,000 - 21,000; Full time

Job summary

CITITRENDS, Inc. is seeking a Sales Associate to deliver outstanding customer service and maintain product knowledge to enhance customer satisfaction.

You will engage with shoppers, ring transactions, assist with price changes, and support store operations in a fast-paced retail environment. The role emphasizes integrity, effective communication, and teamwork to foster a positive work culture, while ensuring accuracy in cash handling and adherence to loss prevention procedures.

Qualifications

• Excellent communication and organizational skills.
• Ability to work a flexible schedule including nights and weekends.
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.

Responsibilities

• Processes freight.
• Assisting with price changes/markdowns.
• Balances register according to company policy.
• Bags merchandise efficiently when completing a customer's transaction.
• Handles all cash, checks and credit cards correctly and by company policy.
• Obtains management approval when needed for returns, voids and checks.
• Handles maintenance and housekeeping duties as assigned.
• Provides proper customer service such as greeting customers, abiding by fitting room policies, ringing customers in a timely fashion, thanking customers and inviting them to return.
• Follows all safety procedures.
• Must keep a professional, neat appearance, including wearing a name tag.
• Assists management in merchandising sales floor according to stock level.
• Explains exchange/refund policies to customers after transactions.
• Responsible for assisting Store Manager with Loss Prevention procedures, including preventing shoplifting and cash losses, reporting incidents of theft or dishonesty and following all current operational policies.
• Performs other duties as may be assigned.

Skills

Customer service

Cash handling

Retail math

Communication

Education

High school diploma or equivalent

Job description

CITITRENDS, Inc. is seeking a Sales Associate to deliver outstanding customer service and maintain product knowledge to enhance customer satisfaction.

You will engage with shoppers, ring transactions, assist with price changes, and support store operations in a fast-paced retail environment. The role emphasizes integrity, effective communication, and teamwork to foster a positive work culture, while ensuring accuracy in cash handling and adherence to loss prevention procedures.