Retail Sales Associate - Customer Experience & POS

storesalesassociate; Columbia (SC); On-site; USD 26,000 - 34,000; Full time

Job summary

CITITRENDS, Inc. is seeking a Sales Associate to deliver excellent customer service, maintain product knowledge, and drive sales in-store. This role requires proactive engagement with customers, integrity, and strong communication in a dynamic retail environment.

You will contribute to a positive work culture and support change within the retail team. The position emphasizes greeting customers, handling transactions, and adhering to company policies on returns, exchanges, and loss prevention.

Qualifications

• Excellent communication and organizational skills.
• Ability to work a flexible schedule including nights and weekends.
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.

Responsibilities

• Processes freight
• Assisting with price changes/markdowns
• Balances register according to company policy
• Bags merchandise efficiently when completing a customer's transaction
• Handles all cash, checks and credit cards correctly and by company policy
• Obtains management approval when needed for returns, voids and checks
• Handles maintenance and housekeeping duties as assigned
• Provides proper customer service such as, but not limited to, greeting customer, abides by fitting room policies, rings customer in a timely fashion, thanks customer for shopping at store and invites them to return
• Follows all safety procedures
• Must keep a professional, neat appearance, including wearing a name tag
• Assists management in merchandising sales floor according to stock level.
• Explains our exchange/refund policies to customers after transactions.
• Responsible for assisting Store Manager with Loss Prevention procedures, including preventing shoplifting and cash losses, reporting incidents of theft or dishonesty and following all current operational policies.
• Performs other duties as may be assigned.

Skills

Excellent communication

Organizational skills

Flexible schedule nights weekends

Mathematical calculations

Education

High school diploma or equivalent

Job description

CITITRENDS, Inc. is seeking a Sales Associate to deliver excellent customer service, maintain product knowledge, and drive sales in-store. This role requires proactive engagement with customers, integrity, and strong communication in a dynamic retail environment.

You will contribute to a positive work culture and support change within the retail team. The position emphasizes greeting customers, handling transactions, and adhering to company policies on returns, exchanges, and loss prevention.