Retail Sales & Customer Experience Specialist

storesalesassociate; Birmingham (AL); On-site; USD 26,000 - 32,000; Full time

Job summary

CITITRENDS, Inc. is seeking a Sales Associate to deliver exceptional customer service, gain product knowledge, and drive customer satisfaction in a dynamic retail environment.

This role emphasizes proactive engagement, integrity, and teamwork with store management to uphold high standards of service. The Sales Associate will assist with merchandise, process transactions, and support cost-control measures while maintaining a professional appearance and friendly store presence.

Qualifications

• Excellent communication and organizational skills.
• Ability to work a flexible schedule including nights and weekends.
• Ability to perform basic mathematical calculations (addition, subtraction, percentages).

Responsibilities

• Process freight and price changes/markdowns.
• Balance register per policy and handle payments accurately.
• Greet customers and provide proper service; assist with fitting room policies.
• Ring up transactions, bag merchandise, and welcome customers back.
• Explain exchange/refund policies and follow loss prevention procedures.
• Assist management with merchandising on the sales floor.
• Maintain cleanliness and safety standards in store.

Skills

Customer service

Communication skills

Flexible schedule

Education

High school diploma or equivalent

Job description

CITITRENDS, Inc. is seeking a Sales Associate to deliver exceptional customer service, gain product knowledge, and drive customer satisfaction in a dynamic retail environment.

This role emphasizes proactive engagement, integrity, and teamwork with store management to uphold high standards of service. The Sales Associate will assist with merchandise, process transactions, and support cost-control measures while maintaining a professional appearance and friendly store presence.