Retail Sales & Guest Experience Specialist

storesalesassociate; Fayetteville (NC); On-site; USD 17,000 - 25,000; Full time

Job summary

CITITRENDS, Inc. is seeking a Sales Associate to deliver excellent customer service and maintain product knowledge on the sales floor. The role emphasizes proactive engagement with customers, integrity, and effective communication in a fast-paced retail setting.

The position supports a positive work culture, employee involvement, and change management efforts within the store operations team. Equal opportunity employer.

Qualifications

• Excellent communication and organizational skills.
• Ability to work a flexible schedule including nights and weekends.
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.

Responsibilities

• Process freight.
• Assist with price changes/markdowns.
• Balance register according to company policy.
• Bag merchandise efficiently when completing a customer's transaction.
• Handle all cash, checks and credit cards correctly and by company policy.
• Obtain management approval when needed for returns, voids and checks.
• Maintain cleanliness and housekeeping duties as assigned.
• Provide proper customer service such as greeting customers, fitting room policies, ringing up customers, and inviting them to return.
• Follow all safety procedures.
• Keep a professional, neat appearance with a name tag.
• Assist management in merchandising sales floor according to stock level.
• Explain exchange/refund policies to customers after transactions.
• Assist Store Manager with Loss Prevention procedures and reporting incidents of theft.

Skills

Communication

Organizational skills

Flexible schedule

Mathematical calculations

Education

High school diploma or equivalent

Job description

CITITRENDS, Inc. is seeking a Sales Associate to deliver excellent customer service and maintain product knowledge on the sales floor. The role emphasizes proactive engagement with customers, integrity, and effective communication in a fast-paced retail setting.

The position supports a positive work culture, employee involvement, and change management efforts within the store operations team. Equal opportunity employer.