Retail Customer Experience Specialist

storesalesassociate; Mississippi; On-site; USD 17,000 - 21,000; Full time

Job summary

CITITRENDS, Inc. in-store Sales Associate position is responsible for delivering excellent customer service and possessing knowledge of the merchandise to drive customer satisfaction.

The role requires proactive engagement with customers, integrity, effective communication, and the ability to work in a dynamic retail environment. The Sales Associate supports a positive work culture, drives employee involvement, and assists with change management within the retail organization while handling

Qualifications

• High school diploma or equivalent.
• Excellent communication and organizational skills.
• Ability to work a flexible schedule including nights and weekends.
• Ability to perform mathematical calculations (addition, subtraction, multiplication, division, percentages).

Responsibilities

• Processes freight
• Assisting with price changes/markdowns
• Balances register according to company policy
• Bags merchandise efficiently when completing a customer's transaction
• Handles all cash, checks and credit cards correctly and by company policy
• Obtains management approval when needed for returns, voids and checks
• Handles maintenance and housekeeping duties as assigned
• Provides proper customer service such as greeting customers, abides by fitting room policies, rings customer in a timely fashion
• Follows all safety procedures
• Maintains a professional appearance and name tag
• Assists management in merchandising sales floor according to stock level
• Explains exchange/refund policies to customers after transactions
• Supports Store Manager with Loss Prevention procedures
• Performs other duties as assigned

Skills

Communication

Organization

Flexible schedule

Mathematics

Education

High school diploma or equivalent

Job description

CITITRENDS, Inc. in-store Sales Associate position is responsible for delivering excellent customer service and possessing knowledge of the merchandise to drive customer satisfaction.

The role requires proactive engagement with customers, integrity, effective communication, and the ability to work in a dynamic retail environment. The Sales Associate supports a positive work culture, drives employee involvement, and assists with change management within the retail organization while handling