Retail Sales & Customer Experience Leader

Macy's, Inc.; Bellevue (WA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health coverage

401(k) match

Paid time off

Paid holidays

Learning and development

Colleague Resource Groups

Volunteer opportunities

Merchandise discounts

Incentives

Tuition reimbursement

Job summary

Macy’s, Inc. seeks a Manager of Sales & Customer Service to oversee store leadership, drive customer experience, and lead a high-performing team. You will coach staff, manage operations, and collaborate across Omni, Style, and Asset Protection to sustain strong sales and loyalty.

You will hire, train, and develop talent, ensuring exceptional customer service and a welcoming environment. Flexibility and strong communication are essential.

Qualifications

• Bachelor’s degree or equivalent work experience
• 3–5 years of management experience in retail
• Heavy lifting, constant moving, standing, and reaching with arms and hands
• Able to work a flexible schedule including days, evenings, holidays, and weekends
• Strong Microsoft Office and technology skills

Responsibilities

• Build and lead a productive, enthusiastic team that engages customers and creates memorable shopping experiences
• Exceed sales goals by coaching and recognizing performance, optimizing productivity
• Analyze Sales and Star Rewards data to recognize colleagues and drive improvements
• Manage selling support including stockroom, signing, equipment, and merchandising
• Support other areas such as OMNI, Style, and Asset Protection
• Conduct talent analysis and create career progression plans to retain top talent
• Fill open positions, prioritizing internal candidates in Customer Experience, Commission, and Specialized Selling
• Interview, hire, train, coach, develop, and discipline team members to meet performance expectations
• Maintain a flexible retail schedule across days, evenings, holidays, and weekends
• Foster an inclusive culture and authentic connections with colleagues, customers, and communities
• Perform additional duties as needed

Skills

Leadership

Customer Service

Sales Performance

Analytical Skills

Operations Management

Cross-functional Support

Talent Development

Conflict Resolution

Communication Skills

Technical Proficiency

Education

Bachelor’s degree or equivalent

High School diploma or equivalent

Tools

Microsoft Office

POS systems

Handheld devices

Job description

Macy’s, Inc. seeks a Manager of Sales & Customer Service to oversee store leadership, drive customer experience, and lead a high-performing team. You will coach staff, manage operations, and collaborate across Omni, Style, and Asset Protection to sustain strong sales and loyalty.

You will hire, train, and develop talent, ensuring exceptional customer service and a welcoming environment. Flexibility and strong communication are essential.