Sales & Customer Experience Manager

Macy's; Morrow (GA); Sur place; USD 55 000 - 85 000; Plein temps

Avantages offerts par ce poste

401(k) match

Competitive pay

Employee discounts

Training and development

Résumé du poste

Macy's is seeking a Manager, Sales & Customer Service to ensure the best of Macy's is on display, leading initiatives to boost shopper loyalty and uphold Macy's standards for customer service. Their passion for an exceptional customer experience drives the service team to maintain a welcoming and ready sales floor.

The role emphasizes building a high-performing team, coaching colleagues, and delivering a memorable shopping experience while training and developing staff for continued growth in a

Qualifications

• Bachelor's degree or equivalent work experience in related field.
• Experience in retail management and leading teams.
• Strong communication and leadership skills.

Responsabilités

• Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences.
• Exceed sales goals by leading initiatives through coaching and recognition, optimizing productivity and efficiency.
• Review and utilize sales data to recognize colleagues and develop strategies to improve results.
• Manage selling support, including the stockroom, signing, equipment, and merchandising.
• Support other operational areas such as OMNI, Style, and Asset Protection.
• Conduct ongoing talent analysis and establish career progression plans for key positions.

Connaissances

Leadership

Team Building

Customer Service

Sales Performance

Data Analysis

Operations Management

Formation

Bachelor's degree or equivalent

High School diploma or equivalent

Outils

Microsoft Office Suite

Handheld devices

Description du poste

Macy's is seeking a Manager, Sales & Customer Service to ensure the best of Macy's is on display, leading initiatives to boost shopper loyalty and uphold Macy's standards for customer service. Their passion for an exceptional customer experience drives the service team to maintain a welcoming and ready sales floor.

The role emphasizes building a high-performing team, coaching colleagues, and delivering a memorable shopping experience while training and developing staff for continued growth in a