Retail Sales & Customer Experience Leader

Macy's, Inc.; San Diego (CA); Presencial; USD 80 000 - 110 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

401(k) match

Paid time off

Holidays

Tuition reimbursement

Employee Assistance Program

Merchandise discounts

Resumo da oferta

Macy's, Inc. is seeking a Manager, Sales & Customer Service to lead a team focused on delivering exceptional shopper experiences.

You will build and coach a productive team, exceed sales goals, and use data to drive improvements while upholding Macy's standards across the sales floor. You will interview, hire, train, and develop colleagues, manage operations including stockroom and signing, and work a flexible retail schedule to support omnichannel initiatives and foster an inclusive,

Qualificações

• Bachelor’s degree or equivalent work experience in related field.
• High School diploma or equivalent.
• 3–5 years of management experience in retail.

Responsabilidades

• Build a productive, enthusiastic team to engage with customers and create memorable shopping experiences.
• Exceed sales goals by coaching and recognizing performance; optimize productivity.
• Review and utilize Sales and Star Rewards data to drive improvements and strategies.

Conhecimentos

Leadership

Customer Service

Sales Management

Analytics

Operations

Cross-functional

Talent Development

Conflict Resolution

Communication

Tech Proficiency

Formação académica

Bachelor’s degree or equivalent

High School diploma or equivalent

Descrição da oferta de emprego

Macy's, Inc. is seeking a Manager, Sales & Customer Service to lead a team focused on delivering exceptional shopper experiences.

You will build and coach a productive team, exceed sales goals, and use data to drive improvements while upholding Macy's standards across the sales floor. You will interview, hire, train, and develop colleagues, manage operations including stockroom and signing, and work a flexible retail schedule to support omnichannel initiatives and foster an inclusive,