Sales & Customer Experience Leader

Macy's, Inc.; Florida; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health and wellness coverage

401(k) match

Paid time off

Eight paid holidays

Tuition reimbursement

Job summary

Macy's, Inc. is seeking a Manager, Sales & Customer Service to ensure the best of Macy's is on display. You will lead a service-focused team, drive shopper loyalty, and uphold Macy’s standards while delivering an engaging customer experience across the sales floor.

You will coach and develop colleagues, monitor performance, and partner with store operations to optimize productivity. This role requires a flexible schedule and strong communication skills.

Qualifications

• Experience leading a large, diverse team in a retail environment.
• Demonstrated ability to drive customer loyalty and sales goals.
• Strong analytical use of sales data to improve results.
• Proven capability to manage stocks, signing, and merchandising.
• Effective in coaching, training, and career development.

Responsibilities

• Build and lead a productive team dedicated to customer engagement and memorable shopping experiences.
• Exceed sales goals through coaching, recognition, and productivity improvements.
• Utilize Sales and Star Rewards data to drive strategic actions and results.
• Oversee selling support, stockroom, signing, equipment, and merchandising.
• Support OMNI, Style, and Asset Protection operations as needed.
• Develop career progression plans and retain top talent through ongoing coaching.
• Fill open positions, prioritizing internal candidates in Customer Experience areas.
• Interview, hire, train, coach, and evaluate staff while addressing issues promptly.
• Maintain a flexible retail schedule including evenings and weekends.

Skills

Leadership & Team Building

Customer Service Excellence

Sales & Performance Management

Analytical Skills

Operational Management

Cross-functional Support

Talent Development

Conflict Resolution

Communication Skills

Technical Proficiency

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Job description

Macy's, Inc. is seeking a Manager, Sales & Customer Service to ensure the best of Macy's is on display. You will lead a service-focused team, drive shopper loyalty, and uphold Macy’s standards while delivering an engaging customer experience across the sales floor.

You will coach and develop colleagues, monitor performance, and partner with store operations to optimize productivity. This role requires a flexible schedule and strong communication skills.