Retail Sales & Customer Experience Leader

Michaels; Brea (CA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, vision coverage

Tuition assistance

Employee discounts

Job summary

Michaels is seeking a Sales Manager for the LA-BREA store. You will lead front-end and service operations, model excellent customer experiences, and drive sales and KPI achievement through coaching and managerial oversight.

The role emphasizes adherence to SOPs, brand standards, and operational execution, with responsibilities spanning loyalty programs, omni-channel service, and staff development. Nights, weekends, and early mornings are required.

Qualifications

• 3+ years of retail leadership experience.
• Ability to lead front-end and service operations.
• Strong communication and coaching skills.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Ensure SOPs, brand standards, and operational expectations are followed.
• Coach team members to improve customer experience and sales KPIs.
• Provide Manager-on-Duty coverage and maintain floor leadership.

Skills

Retail leadership

Job description

Michaels is seeking a Sales Manager for the LA-BREA store. You will lead front-end and service operations, model excellent customer experiences, and drive sales and KPI achievement through coaching and managerial oversight.

The role emphasizes adherence to SOPs, brand standards, and operational execution, with responsibilities spanning loyalty programs, omni-channel service, and staff development. Nights, weekends, and early mornings are required.