Store Sales & Customer Experience Leader

Michaels; Imperial (CA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Flexible spending accounts

Employee discounts

Job summary

Michaels is seeking a Sales Manager for the LA-BREA, CA store to lead a high-performing selling culture and deliver strong sales and exceptional customer experiences. This role focuses on front-end operations, SRP compliance, and day-to-day store leadership in a fast-paced retail environment.

You will coach teams, manage MOD coverage, and ensure operational excellence across programs like loyalty, protection plans, and omni-channel order fulfillment.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and coach front-end and service teams to meet selling behaviors and brand standards.
• Drive store KPIs through effective leadership, coaching, and day-to-day execution.
• Oversee POS, Self-Checkout, and omni-channel service delivery to ensure smooth operations.

Skills

Retail leadership

Customer experience

Coaching

Sales coaching

Job description

Michaels is seeking a Sales Manager for the LA-BREA, CA store to lead a high-performing selling culture and deliver strong sales and exceptional customer experiences. This role focuses on front-end operations, SRP compliance, and day-to-day store leadership in a fast-paced retail environment.

You will coach teams, manage MOD coverage, and ensure operational excellence across programs like loyalty, protection plans, and omni-channel order fulfillment.