Retail Sales & Customer Experience Captain

Macy's, Inc.; Barboursville (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program withmental

Tuition reimbursement

Job summary

Macy's, Inc. is seeking a Selling and Support Captain to champion customer satisfaction, merchandising excellence, and brand loyalty.

This elevated hourly role drives results through promotional and Omni selling initiatives under a People Leader, with opportunities for advancement to Personal Stylist or Sales and Customer Experience Manager. Full-time colleagues are typically scheduled to work 30 or more hours per week, with hours varying by business needs.

Qualifications

• 1-2 years of direct retail experience preferred.
• High school diploma or equivalent.
• Flexible availability incl. days, evenings, weekends and holidays.

Responsibilities

• Fulfill customer orders, merchandising, and processing new products.
• Lead colleagues in completing assigned tasks.
• Provide fast feedback to improve every customer experience.
• Promote Macy's mobile app to enhance in-store experience.
• Meet with People Leaders to plan store activities.
• Foster an environment of acc eptance and respect with colleagues, customers, and communities.

Skills

Customer service

Merchandising

Education

High school diploma or equivalent

Job description

Macy's, Inc. is seeking a Selling and Support Captain to champion customer satisfaction, merchandising excellence, and brand loyalty.

This elevated hourly role drives results through promotional and Omni selling initiatives under a People Leader, with opportunities for advancement to Personal Stylist or Sales and Customer Experience Manager. Full-time colleagues are typically scheduled to work 30 or more hours per week, with hours varying by business needs.