Customer Experience Captain

Macy's, Inc.; Fairfax (VA); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program with mentl

Tuition reimbursement

Résumé du poste

Macy’s is seeking a Selling and Support Captain to act as a customer advocate and role model for colleagues. You will drive results through promotional and Omni selling initiatives, under the supervision of a People Leader, with opportunities for advancement to Personal Stylist or Sales and Customer Experience Manager.

Full-time colleagues are typically scheduled 30+ hours per week; benefits include health coverage, 401(k) match, paid time off and holidays.

Qualifications

• 1–2 years of direct retail experience preferred.
• High school diploma or equivalent required.
• Flexible availability including days, evenings, weekends and holidays.

Responsabilités

• Assist customers on the sales floor and process orders.
• Lead colleagues in executing assigned tasks on the selling floor.
• Provide fast feedback to improve customer experiences and store processes.
• Educate teammates on POS technology and checkout procedures.
• Promote Macy’s mobile app to enhance in-store shopping.

Connaissances

Customer service

Retail experience

Communication skills

Flexibility

Formation

High school diploma

Outils

POS systems

RF scanners

Description du poste

Macy’s is seeking a Selling and Support Captain to act as a customer advocate and role model for colleagues. You will drive results through promotional and Omni selling initiatives, under the supervision of a People Leader, with opportunities for advancement to Personal Stylist or Sales and Customer Experience Manager.

Full-time colleagues are typically scheduled 30+ hours per week; benefits include health coverage, 401(k) match, paid time off and holidays.