Customer Experience Captain

Macy's, Inc.; Bay Shore (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program withMental

Job summary

Macy’s is looking for a Selling and Support Captain to be an advocate for customers and a role model for colleagues. As an elevated hourly teammate, you will specialize in customer satisfaction, merchandising, and building brand loyalty.

You’ll drive results through promotions and Omni selling initiatives, reporting to a People Leader. Full-time colleagues are typically scheduled 30+ hours weekly, with some 12-24 hour part-time options depending on business needs.

Qualifications

• 1-2 years of direct retail experience preferred.
• High school diploma or equivalent required.
• Strong communication and teamwork skills.
• Ability to adapt to changing customer needs and priorities.

Responsibilities

• Fulfill customer orders and assist on the selling floor to deliver exceptional service.
• Lead colleagues in completing assigned tasks and maintain store standards.
• Promote Macy's mobile app and omni-channel initiatives to improve customer experience.
• Provide feedback to People Leaders to improve processes and outcomes.
• Assist with opening/closing procedures and cash handling as needed.

Skills

Customer service

Merchandising

Brand loyalty

Promotional selling

Education

High school diploma or equivalent

Tools

POS system

Job description

Macy’s is looking for a Selling and Support Captain to be an advocate for customers and a role model for colleagues. As an elevated hourly teammate, you will specialize in customer satisfaction, merchandising, and building brand loyalty.

You’ll drive results through promotions and Omni selling initiatives, reporting to a People Leader. Full-time colleagues are typically scheduled 30+ hours weekly, with some 12-24 hour part-time options depending on business needs.