Customer-Experience Captain & Merch Lead

Macy's, Inc.; Escondido (CA); Sur place; USD 25 000 - 33 000; Plein temps

Avantages offerts par ce poste

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Résumé du poste

Macy's, Inc. is seeking a Selling and Support Captain to champion customer satisfaction, merchandising, and brand loyalty. As an elevated hourly colleague, you will drive results through promotions and omni selling initiatives under a People Leader.

Full-time shifts are common, with 30+ hours weekly; part-time roles typically 12-24 hours. Benefits include health coverage, a 401(k) match, paid time off, holidays, and opportunities for advancement.

Qualifications

• Experience in customer-facing roles and ability to build brand loyalty.
• Strong communication skills and a customer-first mindset.
• Able to adapt quickly to changing priorities and store needs.

Responsabilités

• Lead colleagues in the execution and completion of assigned tasks.
• Provide fast feedback to improve every customer experience.
• Ensure high-level customer service through problem-solving and resolutions.
• Promote Macy's mobile app to enhance in-store experience.
• Plan and monitor total store activities with People Leaders.
• Educate colleagues on POS technology and fulfillment of orders.
• Foster an inclusive environment that strengthens relationships with customers and communities.

Connaissances

Customer service

Communication

Adaptability

Retail experience

Teamwork

Formation

High school diploma or equivalent

Description du poste

Macy's, Inc. is seeking a Selling and Support Captain to champion customer satisfaction, merchandising, and brand loyalty. As an elevated hourly colleague, you will drive results through promotions and omni selling initiatives under a People Leader.

Full-time shifts are common, with 30+ hours weekly; part-time roles typically 12-24 hours. Benefits include health coverage, a 401(k) match, paid time off, holidays, and opportunities for advancement.