Retail Sales Associate — Customer Focus, Growth Perks

newbalance; Round Rock (TX); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Lifestyle reimbursement

Paid time off

Job summary

New Balance in Round Rock, TX is seeking Retail Sale Associates to ensure smooth store operations and provide exemplary customer service. You will use product knowledge and proper selling techniques to assist customers throughout the transaction process while positively representing the New Balance brand.

Responsibilities include greeting customers, identifying needs, educating on features, closing sales, and maintaining a neat, stocked floor. Flexibility for weekends/holidays is expected.

Qualifications

• Strong customer service and verbal communication skills.
• Demonstrated ability to flourish in a team environment.
• Familiarity with cash register functions.
• Ability to quickly perform basic math.

Responsibilities

• Provide customer service using proper selling techniques, product knowledge, and the GUEST service model: Greet and make customer contact.
• Understand the customer's needs.
• Educate the customer on product features and benefits.
• Solve any customer problems/answer any questions.
• Transact the sale through suggestive selling, multiple selling, and effective closing.
• Correctly measure and fit customers with appropriate NB product.
• Inform customers about any promotions we have running.
• Keep the floor always looking its best - neat, organized, and well stocked.
• Make sure items are labeled and price marked properly.
• Protect our products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations, etc.
• Follow safety regulations, including proper lifting procedures and timely reporting of all accidents and near misses.

Skills

customer service

verbal communication

teamwork

cash handling

basic math

people skills

Job description

New Balance in Round Rock, TX is seeking Retail Sale Associates to ensure smooth store operations and provide exemplary customer service. You will use product knowledge and proper selling techniques to assist customers throughout the transaction process while positively representing the New Balance brand.

Responsibilities include greeting customers, identifying needs, educating on features, closing sales, and maintaining a neat, stocked floor. Flexibility for weekends/holidays is expected.