Retail Sales Associate — Customer-First & Product Expert

New Balance; New York (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Lifestyle reimbursement

Mentorship programs

Tuition reimbursement

Paid time off (vacations)

Holiday pay

Job summary

New Balance in New York City is looking for a Retail Sale Associate to help our stores run smoothly and deliver exemplary service. You will educate customers on product features, greet shoppers, and guide them through the transaction while representing the New Balance brand with pride.

This role emphasizes teamwork, flexibility to work weekends/holidays, and the ability to lift and move stock. A strong work ethic and friendly communication are essential; past retail experience is a plus, but a

Qualifications

• Must be 18 years of age or older.
• Strong customer service and verbal communication skills.
• Past retail experience preferred, but not required.
• Ability to work a flexible schedule including weekends and holidays.
• Ability to lift up to 50 lbs as needed and stand for extended periods.

Responsibilities

• Provide customer service using proper selling techniques and product knowledge.
• Greet customers, assess needs, educate on features and benefits.
• Process transactions with accurate cash handling and upsell.
• Keep floor organized, well stocked, and accurately labeled.
• Follow safety regulations and report incidents promptly.

Skills

Customer service

Verbal communication

Teamwork

Cash handling

Basic math

Flexibility

Stamina

Job description

New Balance in New York City is looking for a Retail Sale Associate to help our stores run smoothly and deliver exemplary service. You will educate customers on product features, greet shoppers, and guide them through the transaction while representing the New Balance brand with pride.

This role emphasizes teamwork, flexibility to work weekends/holidays, and the ability to lift and move stock. A strong work ethic and friendly communication are essential; past retail experience is a plus, but a